Last Modified: January 13, 2017
1. Types of Information We Collect
We collect two basic types of information – personal information and anonymous information – and we may use personal and anonymous information to create a third type of information, aggregate information. We collect the following categories of information:
- Registration information you provide when you create an account, including your phone number, username and password
- Information we get from your gas company including your first name, surname, address, email and phone number
- Information you provide on our sites and applications
- Information you provide to us when you use our sites and applications, our applications on third-party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your registration account
- Location information when you visit our sites or use our applications, including location information either provided by a mobile device interacting with one of our sites or applications or associated with your IP address, where we are permitted by law to process this information
- Usage, viewing and technical data, including your device identifier or IP address, when you visit our sites, use our applications on third-party sites or platforms or open emails we send
2. How We Collect Your Information
- We collect information through technology, such as cookies, when you visit our sites and applications or use our applications on third-party sites or platforms.
- We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically. Local law may require that you authorize the third party to share your information with us before we can acquire it.
3. Use of Your Information by Nube
- Provide you with the products and services you request
- Communicate with you about your account or transactions with us and send you information about features on our sites and applications or changes to our policies.
- Consistent with local law and choices and controls that may be available to you:
- Send you offers and promotions for our products and services or third-party products and services
- Personalize content and experiences
- Provide you with advertising based on your activity on our sites and applications and on third-party sites and applications.
- Optimize or improve our products, services and operations
- Detect, investigate and prevent activities that may violate our policies or be illegal
4. Sharing Your Information with Other Companies
We will not share your personal information except in limited circumstances, including:
- When you allow us to share your personal information with another company, such as:
- Directing us to share your personal information with gas companies for order and fulfillment of LP gas
- Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services
- Directing us to share your personal information with third-party sites or platforms,
- Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company’s privacy practices.
- When we cooperate with financial institutions to offer co-branded products or services to you; however, we will do so only if permitted by applicable law and, in these cases, the institutions are prohibited from using your personal information for purposes other than those related to the co-branded products or services
- When companies perform services on our behalf, like device and gas delivery and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
5. Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:
- You may correct, update and delete your registration account
- You may change your choices for subscriptions and alerts
- You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you
- You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services
- You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers
- You may request access to the personal information we hold about you and that we amend or delete it
You may exercise your controls and choices, or request access to your personal information, by emailing email@example.com or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact firstname.lastname@example.org.
6. Data Security, Integrity and Retention
7. Data Transfers, Storage and Processing Globally
9. Comments and Questions